Refund policy

 

We do not currently offer any exchange procedures. However, you can return a product if it is faulty, and we will replace it with a new one or process a refund depending on your preference. 

What are the conditions to return a product?

You have a period of 15 days after receipt of your order to return any faulty products. The products must be in their initial state and packaging, 

To start a return, please contact us at hello@jamesreadglow.com within 48 hours of receiving the product. Please note that returns will need to be sent to the following address: Beauty Group London Ltd, 84 Eccleston Square, London, SW1V 1PX

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 You can always contact us for any return question at hello@jamesreadglow.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
 If more than 15 business days have passed since we’ve approved your return, please contact us at hello@jamesreadglow.com.

PLEASE NOTE THAT WE WILL NEED A VALID TELEPHONE NUMBER TO PROCESS ANY RETURNS & REFUNDS.